New Zealand solar complaints jump fourteenfold in four years
Complaints about solar power to Utilities Disputes, New Zealand's independent dispute resolution body, have multiplied fourteen times over four years.
The count moved from 58 in 2022-23 to a projected 829 this year, according to Utilities Disputes.
Among marketing complaints, 86 percent cite returns that never materialised, Utilities Disputes said. Customer service problems, including firms not doing what they agreed, feature in 68 percent of all solar complaints.
Metering drove 219 of the solar complaints logged over the past year, spanning missing export credits and months-long waits for meters to be installed and switched on.
Utilities Disputes said it published ten tips on the benefits and risks of going solar, which providers may also use.
Source: geekzone.co.nz (opens in a new tab)2 sourcesPermalink